Guests
Bookings, changes, refunds, and pickup questions.
Help center
Professional support for bookings, payments, and partner operations — clear answers when you need certainty before you travel.
Verified partnersVerified GoFleet partners — named local operators, not anonymous listings.
Secure checkoutCard payments via established providers with encrypted connections.
Clear commitmentsYou book a specific partner; terms and inclusions are shown upfront.
GDPR & accountabilityPersonal data handled responsibly; security and privacy policies published.
Partners
Onboarding, admin access, and billing.
Account
Privacy, deletion, and security enquiries.
Still need help?
Visit Contact us with your booking reference, travel dates, and a short description. Screenshots help us resolve issues faster.
Frequently asked questions
How do I change or cancel a booking?
Open your confirmation email for partner contact and policy details. Rules vary by product and partner; our team can help at info@gofleet.gr if you are stuck.
Who operates the vehicle or transfer I booked?
The partner shown at checkout fulfils your service. GoFleet provides the marketplace and software — your contract for the trip is with that operator.
I am a rent-a-car / transfer / yacht business. How do I join?
Operators apply through GoFleet (Partner with us pages). Products are enabled per partner; then Fleet, Transfer, or Yacht tools appear in GoFleet Admin.
Where are my data and payments handled?
See our Privacy policy and Security pages. Card payments use established payment providers; we do not sell personal data.
How fast do you reply?
We aim for one business day on email. Urgent day-of-travel issues should include your booking reference and partner name.
How do airport transfers work on GoFleet Marketplace?
Open a transfer hub or hotel page, compare partner quotes for your dates and passengers, then complete booking on the partner checkout. You receive a confirmation with pickup details.
Can I book a transfer from the airport to my hotel?
Yes. Use airport or hotel landing pages, or Transfer listing. Choose arrival direction, hotel or address, and compare private transfer offers from verified partners.
Do you offer shared shuttles or only private cars?
Availability depends on the partner. Many offers are private door-to-door; some partners may list shared options when available. Always check the offer details before paying.
How do I rent a car through GoFleet?
Browse city hubs or Car listing, compare vehicles and prices from verified rent-a-car partners, then continue to the partner site to confirm extras and pay.
Are prices final at checkout?
Marketplace shows partner quotes with clear inclusions when provided. Final extras (insurance, young driver, out-of-hours) are confirmed on the partner checkout before payment.
What if my flight is delayed?
Contact the partner on your confirmation as soon as you can. Many transfer partners monitor flights, but policies differ — your booking reference helps them find you.
Can I book yacht or boat day trips?
Yes. Use Yacht listing or boat/cruise destination pages for your island, then compare partner day cruises and charters. License and skipper requirements are shown before booking.
Is GoFleet available across Greece?
We focus on Greek destinations with partner coverage that grows over time. City, airport and hotel hubs show where inventory is live; empty dates mean no partner offer yet.
How do hotel pages relate to booking?
Hotel pages help you plan transfers, cars and nearby trips around a stay. Booking still happens with the transport or rental partner shown at checkout — not as a hotel reservation engine.
Do you store my card details?
Card payments are processed by established payment providers used by partners or GoFleet checkout flows. See Privacy and Security pages for how data is handled.
Can agencies or hotels become partners?
Yes. Use Partner register / Partner with us. GoFleet staff enable Fleet, Transfer or Yacht circuits so tools appear in Admin after onboarding.
Where do I find help in Greek or English?
Switch language from the site controls (cookie locale). Help Centre and marketing pages are available in multiple languages; partner checkout language may follow the partner site.
What is the difference between Transfer listing and city hubs?
Transfer listing is the live compare UI. City, airport and area hubs are destination guides that link into the same booking paths with stronger SEO structure.
How do I report a problem with a partner?
Email info@gofleet.gr with your booking reference, partner name, dates and a short description. We route issues to the operator and help when software or marketplace billing is involved.
Are child seats or extra luggage available?
Often yes as paid extras on the partner offer. Request them before confirming payment; last-minute changes depend on vehicle type and partner policy.
How far in advance should I book an airport transfer?
For peak summer and early-morning arrivals, book as soon as your flight is firm. Same-day transfers may still be available, but choice of vehicle and extras is better with notice.
Can I change or cancel a booking?
Change and cancel rules are set by each partner and appear before payment. Contact the partner on your confirmation first; GoFleet can help if marketplace billing or software is involved.
Do partners wait if my ferry is late?
Port and ferry policies vary. Share your ferry number when booking and message the partner if schedules slip. Waiting time and fees are defined in the offer terms.
Is tip included in transfer prices?
Unless the offer says otherwise, gratuities are optional. Check inclusions on the partner checkout; some all-inclusive rates already cover service.
Can I book a round-trip transfer?
Many partners support return transfers. Book arrival and departure as two legs or a round-trip offer when shown, and keep both confirmation codes.
What vehicle sizes are available?
Typical options include sedan, minivan and larger minibuses depending on passengers and luggage. Filter by capacity on Transfer listing or ask the partner before paying.
Do you cover islands beyond Rhodes?
Yes where partners are live — Crete, Santorini, Kos, Athens hubs and more grow over time. Open the city hub to see current coverage; empty results mean no live offer yet.
How do I compare rent-a-car vs transfer?
Transfers suit airport–hotel door-to-door without driving. Rent-a-car suits multi-stop days. Use service hubs and listings side by side, then book the partner that fits your itinerary.
Are boat trips suitable for families?
Many day cruises welcome families; check age rules, life jackets and sea conditions on the partner page. Private charter is often more flexible for children and schedules.
Where is my booking confirmation sent?
Usually to the email used at checkout (partner or GoFleet flow). Check spam folders and keep the reference number for pickup and support.
Can hotels add GoFleet transfers for guests?
Hotels and agencies can partner and offer transfers via Admin tools after onboarding. Guests can also book themselves from marketplace hotel and airport pages.
What payment methods are accepted?
Cards and other methods depend on the partner checkout. Marketplace shows the payment step before you commit; unpaid holds may expire per partner policy.
Do you show real-time availability?
Quotes reflect partner availability for the dates you search. Inventory can change quickly in high season — confirm promptly when you find a suitable offer.
How do route pages help me book?
Route landings (for example airport → hotel) explain a corridor and link into compare booking. They are guides plus internal links, not a separate payment system.
Is there a mobile app for travelers?
Marketplace works in mobile browsers. Partner apps may exist separately; always use the confirmation you received for pickup instructions.
How do I request an invoice?
Ask the partner that charged you, using your booking reference. Marketplace billing questions can also go to info@gofleet.gr with the same reference.
Can I book for a group or wedding?
Yes — use larger vehicle categories or contact partners for multi-vehicle quotes. For complex events, email info@gofleet.gr with dates, headcount and island.
What does ‘verified partner’ mean?
Partners go through GoFleet onboarding and circuit enablement before offers appear. Always still read offer terms, insurance and cancellation before paying.
Why is a destination missing from search?
Coverage depends on live partner inventory. Try nearby hubs, alternate spellings, or check back later — new hotels and zones are added as partners publish them.
How do I switch language on Help Centre?
Use the site language control (cookie locale). Help Centre FAQs are maintained in English and Greek; other marketing pages may follow the same locale.
Trust & safety
Confidence in every transaction
GoFleet is built for serious travel decisions — when guests pay and partners fulfil, both sides need clarity, security, and a brand that stands behind the platform.
Who you are booking
Each offer is tied to a verified tenant. Your confirmation names the operator responsible for the rental, transfer, or charter.
Payments you can trust
Checkout uses industry-standard payment infrastructure. We do not store card details on marketplace pages; processing follows PCI-scoped providers.
If something goes wrong
Contact support with your booking reference. We coordinate with the fulfilling partner under our terms — disputes are handled professionally, not ignored.