Guests
Bookings, changes, refunds, and pickup questions.
Help center
Professional support for bookings, payments, and partner operations — clear answers when you need certainty before you travel.
GeverifieerdGeverifieerde GoFleet-partners — benoemde lokale aanbieders, geen anonieme advertenties.
Veilig afrekenenKaartbetalingen via gevestigde providers met versleutelde verbindingen.
Duidelijke afsprakenU boekt bij een specifieke partner; voorwaarden en inclusies vooraf zichtbaar.
AVG en verantwoordingPersoonsgegevens verantwoord verwerkt; beveiligings- en privacybeleid gepubliceerd.
Partners
Onboarding, admin access, and billing.
Account
Privacy, deletion, and security enquiries.
Still need help?
Visit Contact us with your booking reference, travel dates, and a short description. Screenshots help us resolve issues faster.
Frequently asked questions
How do I change or cancel a booking?
Open your confirmation email for partner contact and policy details. Rules vary by product and partner; our team can help at info@gofleet.gr if you are stuck.
Who operates the vehicle or transfer I booked?
The partner shown at checkout fulfils your service. GoFleet provides the marketplace and software — your contract for the trip is with that operator.
I am a rent-a-car / transfer / yacht business. How do I join?
Operators apply through GoFleet (Partner with us pages). Products are enabled per partner; then Fleet, Transfer, or Yacht tools appear in GoFleet Admin.
Where are my data and payments handled?
See our Privacy policy and Security pages. Card payments use established payment providers; we do not sell personal data.
How fast do you reply?
We aim for one business day on email. Urgent day-of-travel issues should include your booking reference and partner name.
Trust & safety
Confidence in every transaction
GoFleet is built for serious travel decisions — when guests pay and partners fulfil, both sides need clarity, security, and a brand that stands behind the platform.
Who you are booking
Each offer is tied to a verified tenant. Your confirmation names the operator responsible for the rental, transfer, or charter.
Payments you can trust
Checkout uses industry-standard payment infrastructure. We do not store card details on marketplace pages; processing follows PCI-scoped providers.
If something goes wrong
Contact support with your booking reference. We coordinate with the fulfilling partner under our terms — disputes are handled professionally, not ignored.